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FAQ
Here you will find the answers to your most frequently asked questions.
Still have a question contact us
Complimentary Sample
With every order placed, we include one complimentary surprise Elm Paper stationery item to say thank you! Please note, the item is selected at random, a specific item can't be selected or requested. This applies to online retail orders only. Does not apply to wholesale, corporate or custom orders.
Sign Up Discount Code
Please note the welcome 15% off discount code is eligible to be used once. And isn't eligible to be used in conjunction with Card Bundle's, Free Shipping or another discount. The code applies to retail orders and doesn't apply to wholesale, corporate or custom accounts.
ORDERING
It depends on where you are.
Metro: Allow 2-7 business days.
Regional: Allow 5-10 days business days.
Currently we are not shipping outside of Australia.
Wholesale enquiries: Please contact us directly to arrange international delivery.
We accept returns within 14 days.
Please email your order number and return request to: hello@elmpaper.com.au
Please note shipping costs are at the cost of the buyer who is returning the goods. Unless faulty or damaged in transport.
SHIPPING
Spend $75 and receive free shipping applies to Australia wide deliveries. Please note the sign up discount isn't eligible to be used in conjunction with free shipping.
Applies to orders delivered in Australia.
Currently we are not shipping retail orders internationally outside of Australia.
Wholesale: We partner with retailers around the globe. Please contact us directly to arrange international shipping.
BUNDLES
Select your own bundle: Simply add 10 cards to cart and the system will automatically apply the discount. Add another 10 cards and receive 2 free and so on. Please note the cart at random selects which cards are free. Please also note the Sign Up 15% discount doesn't work in conjunction with this Card Bundle.
WHOLESALE
Yes! We supply to a variety of independent giftware, homeware and lifestyle stores, florists, bookshops, newsagents, department stores and national retailers. So say hello, we would love to hear from you.
We work with brands in collaboration and under private label. For further information learn more
Say hello if you would like to discuss more around how we can elevate your next product line.
We supply bulk to small and large business customers. For further information learn more
OUR PRODUCTS
Our products are proudly 100% made and designed in Australia! We love to support local suppliers. For more on our story learn more
We print on a mix of FSC and PEFC certified papers.
We plant a tree with every order placed. Read more about One Tree Planted HERE
CONTACT
Our dispatch and head office is based in the Adelaide, Australia.
Wholesale customers are welcome to make an appointment to view the range at our office based in Tranmere. We don't however sell direct to public from this location. Find your closest stockist here
From time to time we may collaborate with an artist or illustrator.
Please send through your details and a link to your work: hello@elmpaper.com.au
From over 500 retailers around Australia and New Zealand stock our products.
Find your closet retailer HERE
Email: hello@elmpaper.com.au
Telephone: 08 8431 0721